Doota's Help Desk

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Our Team

We offer custom software development solutions that are tailored to meet today’s business needs. For more information check out our services page or have a tour of our website www.doota.io We are based in Mountain View, California with other recognized tech companies such as Google and Microsoft.
Empowering businesses to adopt technology solutions that create lasting impacts on people's lives. At Doota, our core values include technology, design and innovation that leads us to “project delivered”
You can keep up with us on multiple social media platforms below:
Our company is all about staying ahead of the game, you can check out our website and social media pages for information about where we'll be next, and what exciting opportunities we have in store.
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If you're having trouble finding what you're looking for on our website, try using the search bar located at the top of the page.
Feel free to drop us a line at info@doota.io or leave a review on our Google Business page - we love hearing from our customers!
We have strong ties with other businesses and organizations in our industry, and we are proud to showcase them on our website. So, head on over and check it out!
You can get in touch with us at info@doota.io.

Project Engagement

Please connect with us at info@doota.io and our team will align the discovery call with our project team to discuss your project.
We determine project cost and timeline based on complexity, requirements, and estimated hours of work. We provide transparent project proposals with clear scopes and deliverables.
Great news!!! Our team will send you the contract to review and sign which will have scope of work as specification to be delivered. Once approved from your end, we shall kick off with the assigned project management team.

Project Management

We utilize a diverse range of project management tools such as Trello, Asana, and Jira to efficiently monitor project advancement, assign tasks, and communicate with our team and clients. You shall have the access of the project board and entire team engagement and collaboration.
Certainly! We highly encourage open lines of communication with the assigned project manager throughout the project development cycle to guarantee all project requirements are fully understood and any queries or issues are promptly resolved.
Our team takes a proactive approach to identify potential changes and accommodates them as efficiently as possible. We do so by collaborating closely with our clients to understand their needs, analyze the impact of the changes on the project timeline, budget, and resources, and provide a detailed change request outlining the changes and their implications.
We thoroughly analyze project requests to ensure they align with our values and expertise and consult with clients to gain a deeper understanding of their needs.
We have a dynamic approach to project management that keeps us on track. Our team uses a variety of tools and methodologies to manage projects and maintain progress. We set realistic deadlines based on each project's unique requirements and put in extra effort to meet those deadlines, even if it means burning the midnight oil.
We thrive on challenges and have a dedicated team that identifies and manages project risks. Our team assesses potential roadblocks and develops contingency plans to ensure the project stays on course. We're quick on our feet and adept at finding creative solutions to overcome any obstacles that arise.
Project delays are not ideal, but we understand that they can happen. In such cases, our team activates an emergency protocol that involves identifying the root cause of the delay, collaborating with all stakeholders, and devising a creative solution to get the project back on track in no time. Our clients can be rest assured that we will communicate every step of the process with them, and provide regular status updates, even in the most challenging situations.
Our team follows strict budget management protocols that involve frequent budget reviews, detailed reports, and transparent communication with all stakeholders. In the event of a budget change, we work closely with our clients to analyze the change's impact and provide a detailed report outlining the changes, their implications, and potential solutions. Our clients can trust us to manage the project budget with the utmost transparency, accuracy, and diligence.
Our testing process is comprehensive and rigorous, including unit testing, integration testing, system testing, and user acceptance testing. We also utilize a range of cutting-edge techniques to ensure that project deliverables are stable, reliable, and able to withstand heavy usage
Our team conducts extensive code reviews, implements automated testing, and performs load testing to identify and resolve any issues. Additionally, we employ continuous integration practices and adhere to industry-standard coding practices and documentation to maintain the stability and reliability of project deliverables.
Certainly, we offer post-deployment support and maintenance services to our clients. In case you require any changes to the project deliverables, we would collaborate with you to comprehend your requirements and carry out the necessary alterations to the deliverables.
We follow a methodical approach to manage updates or upgrades to project deliverables. Our team works together with the clients to identify the updates or upgrades required and assess their impact on the system. Subsequently, we strategize and implement the updates or upgrades while minimizing any disruption to the system or the users. Moreover, we provide testing and support services to ensure the updates or upgrades are successful.

Project Management Methodologies

Our teams work in short sprints that enable us to pivot quickly and seamlessly adapt to evolving project requirements. Through our Agile approach, we prioritize communication, transparency, and collaboration, to work efficiently and effectively toward project success.
  • We begin by breaking down the project requirements into smaller, more manageable tasks.
  • During the sprint execution, we hold daily stand-up meetings to track our progress, identify any obstacles, and adjust our plan as needed.
  • This provides us with a real-time understanding of how the project is progressing and ensures that we are continuously meeting project goals.
  • We involve clients in every stage of the project, from planning to delivery.
  • We work closely with stakeholders to understand their needs and expectations, and we prioritize their feedback in our decision-making process.
  • Moreover, we encourage stakeholders to participate in the Agile process by providing them with access to project data, documentation, and communication channels.
Certainly!
  • Our Agile methodology is designed to accommodate changes and adapt to evolving project requirements.
  • Our team will assess the feasibility of the requested change and determine the best approach to incorporate it into the project while minimizing disruption to the overall project timeline and budget.
  • Our team ensures that project stakeholders are regularly informed about the progress of the project through various channels, including face-to-face meetings, email updates, and real-time collaboration tools.
  • In addition, our team holds daily stand-up meetings to ensure that everyone is aware of the current status of the project.

Project Delivered

We follow strict guidelines and procedures for development, testing, and deployment, and we conduct regular reviews and testing throughout the project lifecycle to detect and resolve any issues.
As for project status updates, we're committed to keeping our clients in the loop. We provide regular updates based on the project's timeline and the client's preference. Our team typically offers weekly or bi-weekly updates to ensure that our clients are always aware of the project's progress.
Deliverables for a project vary depending on the project's specific requirements. They may include source-code, software development, design prototypes, project documentation, user manuals, or any other necessary project artifacts and assets required to complete the project successfully.
We uphold the highest standards of professionalism and ethics by providing a comprehensive ownership and source-code agreement to our clients. We guarantee that our team members will not disclose any confidential information related to the project, and we sign a non-disclosure agreement (NDA) to maintain the confidentiality and privacy of our clients.

Support After Project Delivery

Doota takes pride in our comprehensive after-project delivery support, where we offer a range of services to maintain the quality and stability of our project deliverables. Our support services include not only bug fixes, maintenance, and updates, but also continuous monitoring of the project's performance to identify any issues that may arise.
Our team employs a systematic approach to bug tracking and resolution, where we prioritize issues based on their severity and impact on the project. We utilize advanced tools and techniques to diagnose and fix the issue promptly and efficiently.
We follow a methodical approach to manage updates or upgrades to project deliverables. Our team works together with the clients to identify the updates or upgrades required and assess their impact on the system. Subsequently, we strategize and implement the updates or upgrades while minimizing any disruption to the system or the users. Moreover, we provide testing and support services to ensure the updates or upgrades are successful.
Certainly, we are open to considering additional project deliverables or features upon request, as we understand that business needs are constantly evolving. Our team works closely with clients to understand their specific requirements and offer recommendations on the most effective ways to implement them, ensuring that we continue to deliver value and meet their evolving needs.
We understand that all projects eventually come to an end, we work collaboratively with clients to develop a comprehensive end-of-life plan for their deliverables, which may include transitioning to a new solution or retiring the existing one. Throughout this process, we offer support to ensure that any data or information is properly migrated or archived, and we remain committed to providing exceptional service and support to our clients even after a project has ended.
We strive to respond to all support requests as quickly as possible. Typically, we aim to get back to you within 24-48 hours. However, if your situation is urgent, be sure to let us know, and we'll do everything in our power to expedite our response.

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